Customer Care

At Caithriona King Designs we are committed to providing exceptional customer service and ensuring that every customer has a positive experience with our products and services. Our Customer Care Policy outlines our approach to addressing customer inquiries, concerns, and feedback.

Accessibility:

We strive to make our customer service accessible to all customers. You can reach our customer care team via email, phone, or live chat during our business hours. We are committed to responding to all inquiries promptly and professionally.

Knowledgeable Staff:

Our customer care team consists of knowledgeable and friendly staff members who are trained to assist you with any questions or concerns you may have about our hat rental process, products, or policies. They are here to provide you with personalized assistance and guidance.

Clear Communication:

We believe in transparent and clear communication with our customers. Our customer care representatives will provide you with accurate and detailed information regarding our hat rental services, including rental terms, pricing, shipping, and return policies.

Personalized Assistance:

We understand that every customer is unique, and we are committed to providing personalized assistance to meet your specific needs. Whether you need help selecting the perfect hat for your occasion, assistance with sizing, or guidance on styling options, our team is here to help.

Timely Resolution:

If you encounter any issues or concerns with your hat rental experience, we are dedicated to resolving them in a timely and efficient manner. Our goal is to address your concerns promptly and find a satisfactory resolution that meets your needs.

Feedback and Improvement:

We welcome feedback from our customers as it helps us improve our products and services. If you have any suggestions, comments, or concerns, please don't hesitate to share them with us. Your feedback is valuable, and we will use it to enhance the customer experience.

Customer Satisfaction Guarantee:

We stand behind the quality of our hats and our rental services. If you are not completely satisfied with your hat rental experience, please let us know, and we will do everything we can to make it right.

Data Privacy and Security:

We are committed to protecting your privacy and ensuring the security of your personal information. Any information you provide to us will be handled in accordance with our privacy policy and applicable data protection laws.

Continuous Improvement:

We are continuously striving to improve our customer care services and processes. We regularly review customer feedback and assess our performance to identify areas for improvement and implement enhancements accordingly.

10. Contact Us:

If you have any questions, concerns, or feedback, please don't hesitate to contact our customer care team. We are here to assist you and ensure that your hat rental experience exceeds your expectations.

At Caithriona King Designs, your satisfaction is our top priority, and we are committed to providing you with the highest level of customer care at every step of your hat rental journey. Thank you for choosing us for your headpiece rental needs.

Privacy & Safety

At Caithriona King Designs, we are committed to protecting the privacy and safety of our customers. Our Privacy and Safety Policy outlines how we collect, use, and safeguard your personal information, as well as our commitment to ensuring a safe rental experience.

Collection of Personal Information:

We collect personal information from customers during the rental process, including but not limited to, name, contact information, billing address, and rental preferences. This information is necessary to process your rental reservation and provide you with our services.

Use of Personal Information:

We use the personal information collected from customers for the following purposes:
- Processing rental reservations and payments.
- Communicating with customers regarding their rental inquiries, reservations, and updates.
- Providing customer support and assistance.
- Improving our products and services based on customer feedback.
- Complying with legal and regulatory requirements.

Protection of Personal Information:

We implement reasonable security measures to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. This includes encryption of sensitive data, secure storage systems, and restricted access to personal information by authorized personnel only.

Third-Party Disclosure:

We do not sell, trade, or otherwise transfer customers' personal information to third parties without their consent, except as necessary to provide our services or comply with legal requirements. We may share personal information with trusted third-party service providers, such as payment processors or shipping carriers, who assist us in fulfilling rental orders.

Data Retention:

We retain customers' personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal and accounting purposes. When personal information is no longer required, we securely dispose of or anonymize it to prevent unauthorized access.

Customer Safety:

We take the safety of our customers seriously and ensure that all rental headpieces are thoroughly cleaned and sanitized between rentals. We follow industry best practices for hygiene and sanitation to minimize any health risks associated with renting headpieces.

Children's Privacy:

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take appropriate steps to delete it from our records.

Consent:

By using our services and providing your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy and Safety Policy.

9. Updates to the Policy:

We may update this Privacy and Safety Policy from time to time to reflect changes in our practices or legal requirements. We will notify customers of any material changes to the policy by posting the updated version on our website or through other appropriate channels.

10. Contact Us:

If you have any questions, concerns, or requests regarding our Privacy and Safety Policy or the handling of your personal information, please contact us using the information provided on our website.

Thank you for entrusting Caithriona King Designs with your personal information. We are committed to protecting your privacy and ensuring a safe and secure rental experience for all our customers.

Wholesale Inquiries

At Caithriona King Designs, we welcome wholesale inquiries from businesses interested in partnering with us to carry our headpieces. Please contact Caithriona directly.

Payment Methods

At Caithriona King Designs, we strive to provide our customers with convenient and secure payment options for their online purchases. Our website supports a variety of payment methods to accommodate diverse preferences and ensure a seamless checkout experience. Customers can safely and easily complete their transactions using major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we offer the convenience of digital payment platforms such as PayPal, Apple Pay, Google Pay, and other trusted payment gateways. We prioritize the security of our customers' financial information and employ industry-standard encryption technologies to safeguard all transactions. With our flexible payment options, customers can shop with confidence and enjoy a hassle-free shopping experience on our website.

- Credit / Debit Cards
- PAYPAL

- Revolut